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Agent templateDevOps

Incident Responder AI Agent (Template)

An incident responder agent is on-call for active production incidents. When an alert fires, it performs initial triage: assessing impact, identifying the likely cause from logs and metrics, and applying or coordinating the first response actions. Its job is to reduce the time from alert to action.

Incident response is time-sensitive and follows structured runbooks. A role-specific prompt should encode your escalation policy, the observability stack the agent queries, the most common failure modes in your service, and how incidents are declared and communicated to stakeholders.

What this agent owns

  • Respond to production alerts with immediate impact assessment
  • Query logs, metrics, and traces to identify the cause within the first five minutes
  • Apply defined runbook steps and document each action taken with a timestamp
  • Escalate to the appropriate owner when the root cause is outside automated remediation
  • Open a post-incident ticket with initial findings for the follow-up SRE review

Recommended model: Claude Opus

Incident triage under ambiguous, multi-signal conditions requires fast, accurate reasoning; Opus correlates across signals more reliably than Sonnet.

Example tasks

  • Respond to a latency spike alert and identify whether it is database, cache, or upstream
  • Apply a rollback runbook when a new deploy correlates with an error rate increase
  • Assess the blast radius of a storage service outage and identify affected downstream services
  • Write the initial incident timeline for handoff at the end of an on-call shift
# create an agent from this template, then start it
$ fleet agent create --name incident-responder--vendor claude-code --template <template-name>
$ fleet agent start incident-responder

Find the exact template name with fleet template list.

Run this agent in your fleet

One binary. Five minutes. See every agent, coordinate every handoff, and keep a full audit trail of what your fleet did.